Location: Hurst, Texas (Hybrid)

Reports to: Executive Director, American Mensa       Full-Time, FLSA Classification: Nonexempt

About American Mensa

American Mensa is a high-IQ society open to individuals who score in the top 2% on an accepted intelligence test—offering intellectual, social, and community opportunities. As the largest national Mensa organization operating under Mensa International, Ltd., we bring together a diverse community united by curiosity, lifelong learning, and the belief that intellectual potential should be cultivated.

The opportunity

The Administrative Assistant provides administrative and operational support to the Executive Director and serves as the primary staff coordinator for board administration. This is a highly trusted supporting role that helps ensure board and administrative operations remain organized, timely, and well-coordinated.

You’ll also support the Mensa Foundation and provide coordination across membership distribution and office operations. If you’re known for discretion, organization, and shepherding efficiency, this role is for you.

What you’ll do

Administration & Office Support

• Prepare correspondence, presentations, reports, briefing materials, and executive communications.
• Coordinate meetings, schedules, action items, deadlines, and follow-ups.
• Coordinate organizational reporting cycles and help maintain executive dashboards to support performance monitoring and progress toward strategic priorities.
• Serve as a liaison among the Executive Director, staff, volunteers, board leadership, and external stakeholders.
• Conduct basic research and gather information to support executive decision-making and meeting preparation.
• Maintain confidential files and sensitive information with strict discretion.

Board Governance Coordination & Records Management

• Coordinate American Mensa Board Committee meetings, briefings, retreats, and governance activities.
• Prepare and distribute board packets and supporting materials.
• Maintain, update, and/or archive official board records (minutes, policies, governance documents).
• Track board motions, action items, and governance deadlines.
• Maintain governance calendars, committee rosters, and leadership records.
• Support board onboarding, orientation, and governance development initiatives.

Mensa Foundation Administrative Support

• Coordinate Foundation Board meetings and logistics.
• Prepare/distribute Foundation meeting materials and reports.
• Maintain Foundation governance records and official documentation.
• Support Foundation leadership communications and administrative processes.
• Assist with Foundation projects and operational follow-up as assigned.

Distribution, Office Operations & Administrative Membership Support

• Support membership administrative functions, projects, and operational workflows.
• Maintain filing systems, document repositories, records management practices, and SOPs.
• Coordinate office operations, supplies, vendor interactions, and administrative logistics.
• Handle mailings, fulfillment, and distribution of organizational materials in a timely manner.
• Support enterprise-wide administrative projects and operational initiatives as assigned.

What you bring

Education

• Associate or bachelor’s degree in business administration, communications, or related field preferred (or equivalent combination of education and experience).

Experience

• 3–5 years of experience in administration, board support, or office operations.
• Nonprofit, association, or membership-based organization experience strongly preferred.
• Experience with meeting management and records administration.

Skills & competencies

• Exceptional organization skills; able to manage multiple priorities, deadlines, and stakeholders.
• High professionalism, discretion, and confidentiality.
• Strong written/verbal communication; able to create polished materials for executive and board audiences.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfort with virtual meeting and document management tools.
• Comfort using AI-enabled tools to improve productivity while maintaining appropriate judgment, confidentiality, and data privacy standards.
• Detail-oriented, proactive, service-minded, collaborative, and calm under pressure.

Compensation

Compensation ranges from $55,000 to $65,000, commensurate with experience. 

Benefits (highlights)

American Mensa offers a competitive benefits package designed to support your wellbeing and success. (Specific offerings, eligibility, and employer contributions will be shared during the interview process.)

How to apply

Please submit:

Your resume, and a brief cover letter or note describing your experience supporting senior leaders and coordinating board or governance-related work (examples e.g., board packet preparation, minutes, action tracking, calendars, and records management).

Equal Opportunity Employer (EEO) + Accommodations

American Mensa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status.

If you need a reasonable accommodation

Department Summary  

The Membership Department owns the member relationship and drives organizational growth through conversion, connection, engagement, and retention. The department oversees membership operations, admissions and testing, onboarding, member experience, Gifted Youth membership, local group support, and affiliate partnerships.

Serving as the central intake point for prospective members, the department works across the organization to convert prospects, connect members to the Mensa community, and strengthen long-term engagement.

POSITION SUMMARY

The Director of Membership Growth and Connection leads strategies to achieve membership, testing, and related revenue goals. The Director is accountable for results across the membership lifecycle, including testing, prospect conversion, onboarding, engagement, renewal, and retention.

The Director leads a team of four and oversees membership operations, admissions, customer experience, and local group support. This role also manages and expands Mensa’s affiliate partner program to strengthen membership value.

Through data-informed strategy and disciplined budget management, the Director ensures performance across membership, testing, and affiliate partnerships meets established growth and revenue expectations.

SUCCESS OUTCOMES

• Increased member connection and a high-quality prospect and member experience.
• Growth in strategic partnerships to diversify revenue.
• Achieve membership, testing, and related revenue goals within the approved budget.
• Improved prospect-to-member conversion across pipeline sources. 
• Strong renewal and retention performance. 

Department Leadership & Strategic Management

• Analyze membership and testing performance data and adjust strategies to meet budget and growth expectations.
• Lead, develop, and manage the membership team, fostering a member-centric, accountable, and service-oriented culture.
• Partner across departments to align membership growth, onboarding, engagement, and retention initiatives with organizational priorities.
• Develop and manage the department budget, strategically allocate resources, monitor performance, and forecast future financial and operational needs. 

Membership Conversion & Pipeline Management

• Serve as the central intake point for prospective members
• Develop and execute conversion strategies including personalized outreach, nurture campaigns, and onboarding journeys.
• Manage the prospect-to-member pipeline; track conversion rates and optimize for maximum yield.
• Collaborate with Marketing on lead handoffs, messaging, and conversion workflows. 

Member Onboarding & Customer Experience

• Design and improve the new-member onboarding experience, including welcome sequences, orientation resources, and early-engagement touchpoints.
• Improve and maintain high standards for responsiveness and member support.
• Gather member feedback to improve the member experience and inform strategy. 

Renewal & Retention Strategy

• Oversee onboarding and early member engagement strategies, including the national 90-day member connection experience
• Develop and oversee strategies to improve member renewal and retention.
• Identify members at risk of lapsing and guide targeted retention efforts.
• Monitor renewal performance and activate improvements.
• Manage and expand affiliate partnerships to enhance membership value and support retention.

Membership Operations & Data

• Monitor membership lifecycle, conversion, retention, and engagement metrics.
• Identify opportunities to improve operational efficiency and the member experience.
• Lead membership forecasting, pipeline visibility, and lifecycle performance reporting to support organizational planning and growth objectives

Admissions Strategy & Oversight

• Oversee the admissions review function, ensuring applications and qualifying evidence are evaluated consistently according to governance-established requirements.
• Partner with admissions experts to review processes and identify opportunities for improvement.
• Advise organizational leadership on admissions requirements, testing practices, and prior evidence options.
• Partner with testing and admissions stakeholders to maintain the integrity of the admissions process. 

Local Group & Chapter Support

• Provide oversight and guidance for the national strategy for local group/chapter support, ensuring a consistent, high-quality member experience. 

QUALIFICATIONS

Education

• Bachelor's degree in Business, Communications, Marketing, Nonprofit Management, or related field required.

Experience

• 7–10 years of progressive experience, including managing a team, in membership association or other non-profit customer success management role or related industries.
• Demonstrated success driving membership growth, conversion, and retention in a nonprofit or association setting.
• Experience with AMS platforms (Salesforce, NetForum, MemberClicks, or similar) and CRM tools.
• Experience managing chapter or affiliate networks strongly preferred.

Skills & Competencies

• Deep understanding of membership lifecycle management and member-centric service design.
• AI fluency and responsible use of emerging technologies to improve member service, engagement, and operational efficiency.
• Strong analytical skills; comfortable with data, dashboards, and KPI-driven decision making.
• Excellent interpersonal and communication skills; a natural relationship builder.
• Highly organized with strong project management capabilities.

(Specific offerings, eligibility, and employer contributions will be shared during the interview process.)

How to apply: 

• Your resume, and
• A brief note (or cover letter) sharing
  • a membership conversion and retention strategy you’ve led (your approach + measurable outcomes), and
  • an initiative you’ve led to improve the member or customer experience (your role + measurable results).

 Equal Opportunity Employer (EEO) + Accommodations:

American Mensa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status.

If you need a reasonable accommodation to apply or participate in the hiring process, please let us know.